COVID-19 : Information on Coronavirus – Updates and advice for customers
Information on Coronavirus Updates and advice for customers
Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.
The safety of everyone comes first
There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.
Deliveries outside of the building.
Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.
Keep a safe distance from other people.
Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.
Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers.
Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.
Latest Updates on International Shipping Services
We are in a close cooperation with our logistics partners to communicate about any event that might hinder the deliveries to certain countries and areas.
Some of our logistics partners may experience delays in delivering the shipments. Check here the latest information about the shipping services of certain logistics providers.
We are heavily invested in providing a seamless customer care experience. If you have any concerns, you can always consult with our customer care team via live chat, phone, or email.